The fossil fuel industry is trying to use Russia’s war on Ukraine as a reason to push for fossil fuel expansion. As governments and corporations pull away from Russian oil, US fossil fuel companies are trying to use it as an excuse to lock in new fossil fuel projects for decades to come. Now more than ever, we need customers doing everything in their power to tell banks to stop funding fossil fuel expansion. 

  • Chase customers: call 1(212) 270-6000
  • Bank of America customers: call 1(800) 432-1000
  • Wells Fargo customers: call 1(866) 878-5865
  • Citibank customers: call 1(888) 248-4226

Thank you for giving us just five minutes of your time. There are the six simple steps to calling your bank to lodge an official complaint: 

Step 1) Have your credit card/debit card/account information ready:
You may have to first provide your banking information before you can file a complaint. Have that information on hand – the easiest way to do this is grab your credit/debit card. 

Step 2) Call your bank using the tool below:
Scroll down to the form, fill in your information, make sure you select which out of the four banks you’d like to call, and then click Make a Call. Have your phone ready as the tool will automatically patch you through.”
to this:

Step 3) Grab your phone and call your bank’s general line:

Step 4) When someone answers:
Call Script: “Hi I’m [NAME] and I’m a customer and I’d like to make a complaint, can I please speak to a supervisor?” 

Step 5) When you get to make the complaint/talk to the supervisor:
Call Script: “Hello! My name is [NAME] and I have been a customer with [BANK NAME] for [#] years and I’d like to make a formal complaint about [BANK NAME]’s fossil fuel financing.

[BANK NAME] has provided [INSERT NUMBER: Chase: $142, Citibank: $108, Bank of America: $92, Wells Fargo: $70,] billion dollars in financing in the last five years to the corporations most aggressively expanding their fossil fuel operations. Meanwhile, last May, the International Energy Agency published a report laying out a roadmap to achieving the goals of the Paris Climate Agreement, where they said “There is no need for investment in new fossil fuel supply in our net zero pathway.”

I would like to lodge an official complaint about [BANK NAME]’s support of the fossil fuel industry ― an industry whose basic business model is incompatible with reigning in catastrophic climate change. And I would furthermore like to ask that [BANK NAME] passes policies to end its financing of any corporation that is expanding its fossil fuel operations. This is essential to protect your customer’s livelihoods and communities. Thank you! 

Step 6) Fill out this form to let us know how your call went! Please do not skip this step! This is a super important step as it helps us track our impact.

And then you’re done! 

Thanks so much for taking action with us. We have so many customers taking action in so many different ways now. Thank you for doing your part. 

P.S. If you bank with multiple of the banks listed above, you can make multiple calls and multiple complaints! Make sure to call and make a complaint at all of the banks listed above that you are a customer with.